FAQs

 

ONLINE SHOPPING

Payments

We accept payment through Visa, Mastercard, Discover, American Express, JCB, Diner's Club, PayPal, Google Pay and Apple Pay.
This website features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions.
The charge will be in the same currency as the prices you see at checkout. The order total includes the sales tax amount. You will not need to pay any extra duties or taxes at delivery. You will receive an invoice with the billing details entered at checkout for every order placed on the website.


Pre-order

You have the opportunity to pre-order a selection of products before their launch.   The delivery timeframe for each product is noted in the product description and is approximately 8 weeks starting from the receipt of the confirmation email.

All articles for which a pre-order is possible are expressly marked on the website.

Should your pre-order also contain non pre-order products, such articles will be shipped by means of multiple shipments as soon as they are ready for shipping.

Upon each shipment you will receive an email with the tracking number of the package so that you can track it on the courier's website.


Cancel/Modify Order

Should you need to cancel your order, please contact us as soon as possible. After the order has been prepared for shipping, it can no longer be cancelled. No cancellations are possible for personalized products which we customize expressly according to your wish.

For security reasons we cannot change the items in your order or the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.


 

DELIVERY

Shipping Options/Costs

We currently offer Express delivery only. Free Express shipping on orders of $500 or more. 

  • US & International Express (1-5 business days) - $20

  • Orders take 1 to 2 days to process, and delivery times are estimated from the day of shipping.

  • Delivery times vary based on destination.

 We work primarily with DHL and will provide tracking details for your order by email as soon as it has been dispatched. With DHL and depending on your delivery destination, you may receive an email giving you the option to specify delivery options including date, time window, and signature requirements.

Pre-ordered products and/or personalized products which are not yet ready to be shipped at the time of submitting your order shall be delivered at the relevant estimated delivery date (namely within 5 weeks, starting from the sending of the relevant confirmation email, for personalized products and within 8 weeks, starting from the sending of the relevant confirmation email, for pre-ordered products).


Order Tracking

A Tracking Number will be assigned to each package as soon as it is shipped. You will receive an email once the order is fulfilled with the tracking number and a link to follow the delivery.


Shipping Locations

Orders can only be placed and shipped to the locations included in our drop-down menu.


 

RETURNS

Conditions

Before requesting a return, please make sure the products comply with all the following conditions:

  • The products must be in their unused, original condition, with all tags attached and any special packaging and accessories included (incomplete, damaged, worn or altered items will not be accepted).

  • The return must be requested within 7 days from delivery of the order

  • We reserve the right to designate items that are not eligible for return or refund on the website.  Such designation will be noted on the web page displaying the respective products

If you encounter any issue with the products you received but do not wish to make a return, please contact us. We will be glad to assist you in finding the best possible solution.


Return Shipping

Products may be returned for any reason within 7 days from delivery.
GIULIA does not currently cover the cost of return shipments. Returns may be shipped using your carrier of choice. We strongly recommend requesting a tracking number and/or insurance on your shipment to ensure that we receive your package safely at our return facility, as we are not liable for items not received or damaged in transit. To request a return authorization number and for shipping instructions, please contact a member of our team at online@giulia.site.
Prepare the items you wish to return in the original order box. Kindly ensure that the products have all their packaging and accessories, all tags are intact and the return box is safely sealed before leaving it with the courier.

 Refunds

On receipt of the parcel, we will verify the integrity of the items before accepting your return and issuing the refund.  This may take between 5 and 10 days.
The refund is issued directly to the original method of purchase and in the same currency. Please note that we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs.
We will send you a confirmation email as soon as we have processed the refund. The credit will be visible in your account within one week (for PayPal orders) or within one or two billing cycles (for credit card orders) from when you receive our email.